Assistant Manager Operations | Cyfuture India Pvt Ltd | Lucknow

Job content

About Cyfuture:Cyfuture is a leading provider of data center, cloud and outsourced support services to clients in e-commerce, retail, information technology, software services, education, banking and finance sector and government bodies. Our solutions help clients increase their productivity and performance whilst we efficiently manage their business critical IT infrastructure and business support functions. Cyfuture owns and operates state-of-the-art, tier III data center facilities in Noida and Jaipur (India) which are equipped with cutting-edge hardware to deliver industry leading data center and cloud hosting solutions. We have a team of more than 1200 qualified professionals across nine locations in India, US and UK, delivering end-to-end technical support and business process outsourcing solutions to global clients.Our hosting business operates under the brand names of Go4hosting and Dial web hosting while our outsourced support business is marketed under leading brands such as Go 4 customer and Ask PC Experts. We also operate standalone brands such as Data bug for online file storage, and Ninja Tune Up for PC clean-up services.

Role: Assistant Manager Operations

Location: India - Lucknow

Roles and Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training

Desired Candidate Profile

• Graduate in any stream
• BPO Exp- Mandate
• 3+ Years in BPO industry
• Essential: Good in English
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritisation, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

If Any Interested then call/whats App me on this number 8130945520

Himanshu Siwas