Associate - Avantor Services

Job SummaryEntry level position; perform support functions related to applications such as maintain application, upgrade, patching, administration, reporting. Assist in the research and analysis of application related problems. Work with system administrators, developers, business analysts and project managers to provide testing, installations and support. Report processing problems in accordance with SOPs and assist with its resolution.

Key Responsibilities and Tasks:

• Capable to resolve internal/external customer requests/queries via email, fax & chat.
• Deliver the results as per process requirements
• Liase with Implementors and internal customers from time to time in providing effective resolution
• Upskill process knowledge from time to time as per the process requirements
• Ability to delight customer above and beyond the call of duty
• Work as Back-up for Team Leader as needed
• Should be a team player and an independent contributor
• Ability to identify process gaps and recommend process improvements
• Ability to train and groom new hires in the team
• Key eye for details on Order entry with 100% accuracy
• Back up for the other Internal processes

Skills, knowledge & experience:

• Excellent communication skills (English) both written and verbal
• Typing skills – minimum of 35 wpm or above with an accuracy of 90% and above is preferred
• Strong analytical & problem-solving skills
• Understanding in Microsoft Office and MS Access preferred
• Good organization skills
• Should possess strong interpersonal skills
• Willingness to work in shifts and being flexible when required
• Good Decision-making skills
• Order entry experience would be an added benefit
• Ability to learn Avantor Services terminology

Competencies:

• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results
• Adhere to VWR’s policies, procedures, rules and guidelines
• Uphold VWR Culture and Values at all times

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

EEO Statement:

We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.

3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation