Associate Quality Systems Specialist-Japanese Language Proficiency

Careers that Change Lives

Support the end to end process of product complaint information that comes into the Complaint Handling Database, from intake to closure in North Asia Region.

A Day in the Life

• Translate Japanese event description into English within the complaint data base with support of Machine Translation tool following the complaint processes;
  • Intake, Assessment, and Complaint Determination
  • Complaint Coding
  • Medical Device Reportability Decision & Regulatory Reporting
  • Customer Communication
  • Follow-up communication and closed of complaint
• Translate Japanese service report into English within the complaint data base with support of Machine Translation tool
• Process the event within the complaint database as per instruction, including uploading documents into the database

Must Have – Minimum Requirements

• Full Time Graduation Degree
• Experience required: 1-4 years;
• Others: Data Entry, Operating Microsoft-based PC, experience or proficiency in MS Office Tools – MS Outlook; Excel, Word, Share point, PDF
• Competencies/Language Skills：Ability to process data accurately and promptly per instruction, Communication skill (Appropriate contact when problems occur), Japananese reading skills
• Japanese communication skills (Japanese Business Level), able to read the notifications from Japanese government / able to discuss with Japanese stakeholders fluently
• Stakeholder relationship management
• Strong communication and interpersonal skills
• Strong ability to work well within a team and autonomously
• Achievement oriented and ability to drive results with the highest quality standards
• Computer skills (excellent knowledge of MS Office, Excel, computer systems).
• High attention to detail and accuracy.
• Good prioritization and organizational skills, as well as problem-solving skills
• Good command of English language both verbal and written.
• Self-starter, shows initiative and has a can do mentality
• Strong passion for quality and continuous improvement processes
• Agile and adaptable to rapidly changing needs of the business and environment

Nice to Have

• Development of in-house programs and practices to identify developmental needs
• Develops assessments, tests and workplace aids, e-learning programs, conducts training classes, and develops criteria for evaluating effectiveness of training activities.
• Project / Program Management
• May act as a mentor to colleagues or may direct the work of other lower level professionals.

PHYSICAL REQUIREMENTS:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

ABOUT MEDTRONIC

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.