Associate/Inhouse - MHD

☞ Paytm

View: 107

Update day: 09-05-2024

Location: Greater Noida Uttar Pradesh

Category: Other

Industry: Transportation Logistics Supply Chain Storage

Position: Not Applicable

Job type: Full-time

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Job content

About Us: Paytm is India’s leading financial services company that offers full-stack payments &financial solutions to consumers, offline merchants, and online platforms. The company is on amission to bring half a billion Indians into the mainstream economy through payments, commerce,banking, investments, and financial services. One97 Communications Limited that owns the brandPaytm is founded by Vijay Shekhar Sharma.About the team: Merchant Helpdesk team handles merchant queries and concerns on QR code,EDCand Soundbox-related issues like payment, settlement, device related issues, etc.About the role: Candidate has to handle concerns and complaints raised by the merchant day to daybasis and make sure the daily task is being closed within the defined TAT with good merchantexperience.Expectations/ Requirements
  • Managing of inbound and outbound calls in a timely manner
  • Creative and dedicated individual who will fit with our collaborative culture
  • Cohesively work with a lot of people, across functions and teams every day
  • Coordinate with other departments for compatibility of all aspects of each project
  • Smart thinking and clear communication
  • Be a brand ambassador for Paytm: "Stay Hungry, Stay Humble, Stay Relevant!
  • Troubleshoot merchant problems, identifies the request and takes appropriate measure as
per the guidelines
  • Provide merchant support by call or email
  • Excellent merchant service skills that build high levels of merchant satisfaction
  • Excellent verbal and written communication skills
  • Ability to work both independently and in a team environment
Superpowers/ Skills that will help you succeed in this role
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be self-motivator and self-starter
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • High level of drive, initiative and self-motivation
  • Ability to take internal and external stakeholders along
  • Love for simplifying
  • Growth Mind set
Why join us?
  • A collaborative output driven program that brings cohesiveness across businesses through technology
  • Improve the average revenue per use by increasing the cross-sell opportunities
  • A solid 360 feedback from your peer teams on your support of their goals
  • Respect, that is earned, not demanded from your peers and manager
Compensation:If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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Deadline: 23-06-2024

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