Branch Head
View: 107
Update day: 26-05-2024
Location: Agra Uttar Pradesh
Category: Finance / Bank / Stock Sales
Industry: Business Consulting Services
Position: Director
Job type: Full-time
Job content
POSITION OVERVIEW
- Job Title:Branch Head
- Location:UP West
- Organisation: Our Client is Manufacturer in India with a Pan India & Global Retail Presence
- Reporting To: Regional Head
JOB OVERVIEW
The Branch Head will oversee all operational aspects of a premium bath fitting & lighting brand within the designated territory. This role involves leading the team to achieve ambitious sales targets, ensuring outstanding customer service, and managing staff and financial operations with a focus on increasing the brand’s revenue to a target of ₹120 crores. The Branch Head will convert market potential into tangible sales through innovative strategies and provide support to company dealers to exceed their targets by offering value-adding proposals. Additionally, the role demands developing, guiding, and leading the team to achieve over 100% productivity and spearheading the branch as a profit center head in the retail function.
KEY RESPONSIBILITIES
Branch Management:
- Oversee daily operations to ensure smooth functioning.
- Maintain high operational and service standards.
Sales and Performance:
- Responsible for generation of sales revenue as per market potential mapping done for each dealer counters.
- Establish all verticals of the company with majority of Dealers.
- Convert multi-brand dealers into exclusive dealers for the company focusing on key verticals
- Realize the sales targets and walk-in targets set for the company showroom’s each month
- Emphasize concept selling to highlight unique propositions of products and services.
Staff Management:
- Make plans, set targets for each month for each employee and review their achievements week wise
- Ensure team and self-make at least define numbers of productive business & meetings per day with external customers.
- Develop team and bring out more than 100% productivity from each team member
- Set clear goals and conduct regular performance reviews to ensure accountability and progression.
- Identify and address any gaps in skills or performance among team members.
- Foster a collaborative and supportive team environment.
Budget and Resource Management
- Manage the branch budget, ensuring efficient allocation of resources for infrastructure, concept promotions, and projects.
- Uphold company pricing policies, emphasizing the value provided to customers.
- Manage branch budgeting, forecasting, and financial reporting.
- Ensure the branch operates within financial guidelines and targets.
Customer Service:
- Co-ordinate with Branch Service In charge extend best customer care support
- Handle customer complaints and queries promptly and effectively.
- Monitor customer service feedback to identify areas for improvement.
Compliance and Security:
- Ensure the branch complies with all company policies and legal requirements.
- Maintain a secure and safe environment for customers and staff.
Reporting and Analysis:
- Provide comprehensive reports on branch performance, including sales, customer service, and team efficiency.
- Review team performance regularly and implement strategies for improvement.
Stakeholder Engagement:
- Build and maintain positive relationships with clients, enhancing brand loyalty and customer retention.
- Engage with the community to strengthen brand presence and market penetration.
- Collaborate with corporate management to align branch objectives with overall company goals.
- Develop and maintain a network of dealers focused on sustainable and profitable growth.
Market Development and Expansion:
- Ensure the new customers are added in all segments every month regularly through Business & Market development.
- Collaborate with marketing and sales teams to create targeted campaigns for different market segments.
- Continuously assess market conditions and adjust strategies accordingly.
- Shift focus from mere product selling to market creation, identifying unique customer needs and market niches.
REQUIRED SKILL SET
Education & Qualifications Required
- Bachelor’s degree in Business Administration, Finance, or related field. Masters preferred.
- Minimum 12 Years Plus relevant experience, at least 5 Years senior level experience of management of people, resources & markets,
Competencies
- Proficient in managing budgets, financial planning, and analysis to ensure the branch’s profitability.
- Proven track record in meeting or exceeding sales targets, with an ability to develop strategies that cater to customer needs and market demands.
- Commitment to providing high-quality service, understanding customer needs, and ensuring satisfaction.
- Capability to formulate, implement, and evaluate business strategies to meet organizational objectives and market conditions.
Personal Attributes
- Exceptional leadership and team management abilities.
- Superior communication and interpersonal skills to engage stakeholders at all levels.
- A problem-solver with strong decision-making skills, capable of delivering practical solutions.
- Ability to thrive in a dynamic environment, managing multiple priorities and deadlines.
APPLICATION PROCESS
Applicants should submit a detailed resume and a cover letter highlighting relevant experience and skills.
Deadline: 10-07-2024
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