Branch Manager

☞ HDB Financial Services Limited

View: 108

Update day: 29-04-2024

Location: Kapurthala Punjab

Category: Serving / Cleaner / Maids PG / PB / Reception Event

Industry:

Loading ...

Job content

The key functions will be
  • Profitability Management - Maintaining & optimizing profitability for the branch
  • Target setting & management – Monitoring branch targets in numbers & volumes
  • Portfolio quality management - through superior underwriting, working closely with collections
  • Cost management – managing all branch operating costs including cost of acquisition, operations etc.
  • People management – Motivating team, handling HR & administration function of the branch
  • Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
Business
  • Achieve contributed value targets set for the branch
  • Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
  • Provide superior customer experience
  • Manage TAT’s on credit & processing
  • Minimize pre & post disbursal discrepancies
Monitoring Performance
  • Monitoring Branch performance in terms of key drivers i.e.
Contributed Value….Volumes / Profitability / Expenses / Losses
Employee Retention
Employee Productivity
Customer experience
  • Monitor individual performance of each employee, continuously work to maximize productivity
People Management
  • Motivate and develop branch team
  • Drive branch team to excel.
  • Manage and mentor the team and keep attrition of branch staff low
  • Conduct regular meeting with branch staff
  • Provide open and honest feedback and ask for feedback.
Loading ...
Loading ...

Deadline: 13-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...