Position: Sales/Business Development Manager
Job type: Full Time, Permanent
Experience: 5 - 10 years
Job content
Roles and Responsibilities
Responsible for building and development of internal team of sales officers and external channel partners.Responsible for achieving the sales and cross-sell targets, customer satisfaction, productivity and thus enhance profitability through the team of sales officers.Responsible for establishing of the company brand and managing the sales and business development activities in the rate sensitive LAP segment.Smooth functioning of lending process at the various stages such as inquiry, application, verification, pre-sanction processing of loan, sanction, post-sanction documentation, disbursement of loan, collection, new and existing customer service.The incumbent is required to have a good knowledge and understanding of the local LAP markets. Knowledge of compliance regulations as issued by NHB, RBI and the company. Incorporate these requirements into the business processes and procedures.
Periodic self assessments including corrective action as needed and ensure appropriate training of the team regarding the same.Responsible for knowing and complying with all the legal requirements as per the law of the land.Follows effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis.Responsible for the collection and recovery in the lending portfolio along with the collections and credit team.Ensure team has been adequately trained and performs all functions in accordance with the regulatory requirements such as but not limited to NHB, RBI etc.Model and foster behaviours that support the organization’s values and corporate culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization.Monitor individual & team performance and take steps to improve productivity and correct aberrations.Ensuring that the engagement and motivation levels are high in the team.Ensuring the collaboration and conflict resolution of team with the other cross functional teams.Ensure excellent customer service which includes query resolution of the customer, completion of the task within the given TAT, after sales service, complaint handling and customer retention.Being updated with the changing market scenario and provide suggestions for improvement in the products, policies and processes.
Deadline: 20-06-2024
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