Business Analyst CRM | 6 to 9 years | Mumbai & Bengaluru

View: 106

Update day: 06-05-2024

Location: Mumbai Maharashtra

Category: Sales Restaurant / Hotel / Tourism

Industry: Information Technology

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Job content

Bring CRM expertise (at least 2 CRM engagements) to design the CRM strategy, transformation roadmap and enable functional teams to design CRM solutions
Brings understanding of key CRM products – Salesforce, Dynamics etc.
Act as a link between the business and the development team to ensure that the CRM requirements are met and help the larger IT team (cross functional /cross skilled) to deliver solution that works for client
Own end to end documentation of requirements including version control and required signoff from stakeholder groups. Translate requirements from operations to functional requirements
Analyze and document business requirements in the form of process use cases and deliver input to technical teams
Should also have experience in evaluating solutions, planning and conducting tests
Experience of working agile environment is mandatory
Experience in retail sector is preferable
Guide the development team in UAT
Design acceptance criteria

Excellent communication skills and interpersonal skills
Be flexible to relocate across the globe for long term or short-term assignments (both domestic and international travel required)
Need to have a good understanding and experience on evaluating needs, visualization and documentation of system support requirements within CRM functional area
Additional relevant certification will be an added advantage e.g. CCBA/ ECBA/ CBAP/ CSM/ CSPO/ Prince2 / ITIL

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