Buyer

☞ Wolters Kluwer

View: 106

Update day: 06-05-2024

Location: Pune Maharashtra

Category: IT - Hardware / Networking Information Technology Legal / Contracts

Industry: Media Mass Communication

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Job content

The Buyer manages the entire end-to-end experience of a requisition till delivery and invoicing. The Buyer supports order management of internal customers and the management of the external supply base from a requisition, delivery till the payment perspective. The Buyer is primarily responsible for
creating and managing requisitions, overseeing the requisition till payment process, providing support to end-users and providing expert support to manage complex requisitions. The Buyer plays a critical role to deliver world class customer services and enablement to drive usage of an efficient and effective buying process.
Procurement Buyer
Wolters Kluwer – Global Business Services – Procurement
Job Description summary
The team in Global Business Services divisions supports our worldwide sourcing and procurement activities. The activities managed within the procurement team are deal support, reporting & analytics, contract management, tooling support & administration and customer & buying experience services. The customer and buying experience include activities to manage content management, customer support and order management.
The Buyer manages the entire end-to-end experience of a requisition till delivery and invoicing. The Buyer supports order management of internal customers and the management of the external supply base from a requisition, delivery till the payment perspective. The Buyer is primarily responsible for creating and managing requisitions, overseeing the requisition till payment process, providing support to end-users and providing expert support to manage complex requisitions.
The Buyer plays a critical role to deliver world class customer services and enablement to drive usage of an efficient and effective buying process. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences.
  • Manage the requisition to procure process;
    • Creation of Purchase order based on the requirement of the stakeholders
    • Ensure data entered in the POs are accurate
    • Interaction with stakeholders via phone or email to gather information on the requisition
    • Should have experience working in US & European geographies
    • Educate and assist stakeholders on case to case basis of best practices & Company Policy and procedures
    • Evaluate options of getting multiple quotes to ensure Wolters Kluwer get the best pricing without compromising quality this includes floatation of an RFx at times,
e-Auction, etc
  • Ensure the R2P process is completed within the given SLA
  • Ensure the goods and services are delivered as per timelines agreed
  • Coordinate with stakeholders and Accounts Payable team to ensure that the invoices are posted on time and to the correct PO
  • Assist the stakeholders in their buying requirements
  • Assist and work with other departments for eg: Category leads, Procurement Operations System Administrators, Content Administrators, Procurement Operations Coordinators Reporting & Analytics team as per business requirement
  • Build and manage Supplier Database
  • Demonstrate excellent Supplier Relationship Management
  • Coordination of dispute resolution with suppliers
  • Resolve supplier invoice issues
  • Manage procurement contract compliance and onboarding of users and suppliers to use the right process and tools.
  • Support digitalization of content to drive a high level of automation to satisfy our needs in sourcing and buying experiences.
  • Support the customers and the best practice to pro-actively address frequent asked questions and process issues;
  • Build meaningful and trustful customer relationships thanks to your proactive and results-driven approach;
Related responsibilities include involvement with, contract management, supporting dispute resolution, supplier communications and assistance.
Key competencies
  • Demonstrated experience in managing (internal) customers relationships and order management;
  • Extensive hands-on experience in all aspects of the requisition till payment process;
  • Experience in IT (Hardware, Software) Services, Professional Services & Consulting
  • Previous experience in dealing with US & EU suppliers is preferable
  • Order and Contract compliance management.
  • Strong written and oral communication skills
  • Good interpersonal skills with the demonstrated ability to engage people at different levels of seniority, different cultures, and across different functions within Wolters Kluwer
  • Understanding of basic legal requirements, and able to read and understand contracts, terms and conditions and important clauses, commercial terms
  • Take charge person that can drive a plan of action
  • High productivity, excellent time management skills and strong work ethic; ability to work as an individual
  • Show a deep commitment to customer focus and customer satisfaction
  • Should be experienced in procurement MIS for respective process
  • Performs other duties as requested by senior leadership
Education and experience
Minimum: Bachelor’s degree is a must.
Minimum Experience: Minimum 2 years of experience in procurement/purchasing with managing internal/external relationships, including:
  • Working with cross functional international stakeholders across the company
  • Working with people from a variety of different backgrounds and cultures
  • Collaborating with multiple internal teams
  • Demonstrating excellent written and verbal communication
  • Demonstrating organizational, time management, and multi-tasking skills
  • Utilizing Procurement software preferable Coupa, Ariba or alternative, the Microsoft Office Suite
  • Proficient in MS Excel & PowerPoint
  • Should be willing to work in shifts –3 pm IST to 12 am IST & 7pm to 4am IST
Physical demands
  • Normal office environment
  • Good work from home environment (Internet etc)
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Deadline: 20-06-2024

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