Caller

☞ Travo Support (A unit of SyncGo Solutions Pvt. Ltd.)

View: 76

Update day: 19-05-2024

Location: Kota Rajasthan

Category: Administrative / Clerical / Assistant

Industry: Technology Information Internet

Position: Entry level

Job type: Full-time

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Job content

Company Description

Travo Support is a growing business portal in Kota, India that aims to optimize bus routes and processes to provide an excellent customer experience. We currently have partnerships with 35 reputed bus operators, over 350 routes, and thousands of customers. Our goal is to make the job of bus operators easier and enhance customer satisfaction.

How We Operate:

  • Feedback Loop: We establish a feedback loop where passengers provide insights into their journey experiences.
  • Continuous Improvement: Through feedback analysis, we assist bus operators in making necessary improvements for future journeys.
  • Client Appreciation: We appreciate and encourage clients to rate their experiences online, boosting their ratings among potential buyers.
  • First Choice Among Buyers: As our client’s ratings improve, they become the preferred choice among buyers, leading to increased bookings and revenue.

Benefits:

  • Enhanced Customer Satisfaction: By addressing passenger feedback, we ensure a comfortable and enjoyable travel experience.
  • Increased Bookings: Improved ratings and visibility lead to higher bookings for our client bus operators.
  • Operational Efficiency: Our optimized booking system ensures efficient utilization of resources, maximizing revenue potential.
  • Market Leadership: Through our services, bus operators become market leaders, attracting more customers and business opportunities.

Join us in revolutionizing the bus travel industry!

Role Description

This is a full-time on-site role for a Caller at Travo Support in Kota. The Caller will be responsible for handling customer inquiries and resolving issues related to bus bookings and operations. The role requires effective communication skills and the ability to provide excellent customer service on a daily basis.

Qualifications
  • Excellent verbal and written communication skills
  • Strong problem-solving and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Attention to detail and accuracy
  • Basic computer skills
  • Previous experience in customer service or a similar role is a plus
  • Fluency in multiple languages is a plus
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Deadline: 18-06-2024

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