CIB - Securities Services Operations - Custody Operations - Control Manager - Vice President

Job content

As a Control Manager Vice President, you’ll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will ensure the team assists in top down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.

Operations Control Management Department Description

The Operations Control Management (OCM) office is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve. The focus of the role is now on ownership, design, enhancement and execution of the controls and is becoming more closely aligned with the operations function. OCM is responsible for the oversight of the Control Environment for the Operations functions that support the business.

Focus Includes

• Acting as trusted Operations control advisors and as a first line of defense with Operations on the control agenda
• Representing Operations interests vis-a-vis control/regulatory initiatives
• Executing and implementing Operations control priorities and strategy
• Managing control and risk governance implementation and reporting
• Visualize Data and Drive Insight
• Driving risk mitigation and control remediation programs across the business
• Leading Operations supervisory management and execution
  

These Activities Will Complement The Work Already Performed Across The Corporate And Investment Bank By Various Risk And Regulatory Related Functions Including

Key to the role is leading, shaping and supporting projects, analysis and reporting to address the risk and control agenda.

• Business Control
• Risk Management
• Operational Control Management (OCM) and Quality Assurance (QA)
• Legal & Compliance
• Finance and Business management
• Audit
  

Key Responsibilities

The India/Philippines Control Manager VP role is a coordination and consolidation role to bring the Custody Operations/ Middle Office activities and priorities of the global product together in a consistent picture for the Corporate Centres. The OCM is a champion for the OCM crafts (Proactive Reviews, Flywheel, FMEA, RCA, etc.), strategy and program and must ensure that partners, stakeholders and teams to understand the direction of risk and control management, participate in the appropriate programs and deliver on the global work-streams. Global partnership and collaboration is key to all aspects of the role.

Proactive Review & Control Design

• Target and execute proactive process-control deep dives based on data analysis, themes and trends, emerging risk and cycle.
• Support the implementation and adherence to policy with conformance reviews.
• Assess control design through systematic questionnaire, FMEA analysis.
• Targeted control re-design using Design Thinking methods.
  

Visualize Data and Drive Insight

• Curate relevant data sources, data access and availability to support descriptive use of data
• Accelerate use of data visualisation in Operations to problem solve and monitor
• Apply data science methods to support insight, decision making and action
• Apply Data Patterns & Practices to identify operational risk and drive sustaibable remediation
  

Risk Identification & Assessment

• Review risk event and errors internally and externally where relevant.
• Execute targeted root cause analysis to isolate themes and trends. Implement lessons learned with all relevant operations.
• Evaluate emerging risks front to back with business and technology partners.
  

Governance & Oversight

• Manage/ Represent in various control forums including content and agenda, action tracking and closure.
• Set and govern standards for risk event capture and escalation, control metrics, proactive review standards, data usage.
• Track and monitor new business approvals.
• Interpret new and revised policy and standards.
• Provide oversight & governance across various process ’Intelligent Automation’ tools which results in better client experience by elimination of manual processes
  

Audit & Regulatory Review Coordination

• Coordinate interactions with audit, compliance and regulators through exam process.
• Isolate themes and trends and implement lessons learned in relevant operations.
• CASS testing & SOC1 delivery.
  

Monitoring the Control Environment

• Implement comprehensive operations risks metrics reporting and trigger based escalation processes.
• Monitor and participate in raising, executing and closing of control action plans on time.
• Actively monitor adjacent operations for events and themes and proactively evaluate relevant control design and performance
• Play a critical role in technology enhancements, new application design & associated implementation from controls, access, standards, etc.Skills:
  

The over-riding skill that the successful candidate needs to include:

• Risk Management: Understands how operational risk is managed within the firm and the data sources, tools and governance forums leveraged
• Data Visualization: Ability to apply Data Quality, Data Visualisation, Data Lineage and Machine Learning to develop, implement and maintain a best in class governance and control environment
• Analytical Thinker: Able to analyse data in different ways and highlight the key messages from the data analysis including recommended actions
• Good Communicator: Excellent written and verbal skills given the communication required with global stakeholders. Also able to present and rationaise their opinion to senior stakeholders
• Highly Organised: Able to manage competing demands under pressure for time and manage expectations and across both Controls Management and Operations teams
• Product Knowledge: Familiarity with securities and derivatives processing, asset servicing, mutual fund and hedge fund administration, settlement and collateral management, reconciliations and billing will be preferred
  

Qualifications

• Graduate in any discipline
• Total experience - 15+ years
• 3+ years of risk and/ or controls management experienceJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
  

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.