Client Services Analyst

About Us

Smiths Group designs, manufactures and delivers smarter engineering solutions for mission-critical applications, solving some of the world’s toughest problems for our customers, our communities and our world. For over 170 years, Smiths Group has been pioneering progress by improving the world through smarter engineering.

We serve millions of people every year, to help create a safer, more efficient and better-connected world, across four major global markets: Energy, General Industry, Security & Defense, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600 colleagues in over 50+ countries.

This pioneering spirit continues to drive us today, underpinned by our powerful culture. Improving our world is what we do, how we think, and how we will continue to use our passion for technology and engineering to tackle our customers biggest challenges today and in the future. We’re looking for people with curious minds. Who want responsibility and relish a challenge. Whether you’re an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There’s never been a better time to join Smiths.

Job Description

Duties & Responsibilities

Responsibilities -

• Assist the Client Services Supervisor and support other Client Services Analyst in the implementation and maintenance of policies, procedures and associated training plans.
• Provide necessary support to ad-hoc projects for BIS.
• Enable provisioning of desktop devices when required.
• Provide knowledge transfer and training to colleagues as required.
• Provide tier 1/2/3 Help Desk support.
• Prepare and deliver devices to final customers.
• Monitor and ensure responses to incidents are within standard SLA’s.
• Support VIP and senior management
• Support remote sites in Client Service area.
• Day to day activities like hardware support, troubleshooting laptops, desktops, printer etc
• Handling the incidents on service tickets and prioritizing the tickets.
• Basic knowledge of server, networking, software installation
• Coordinating with vendor/suppliers for IT hardware/software purchase.

The Individual

Skills & Experience -

• Microsoft end user applications (OS, Office, )
• Workstation management and desk side support
• Strong communication and collaboration skills
• Experience of working in a Customer Support environment
• Experience in VIP support

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.