Clinical Physics, Training & Support Specialist – EIMEA – INDIA

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Give hope. Give health. Make your mark in the fight against cancer.

At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world .

Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.

Job Description

Clinical Physics, Training & Support Specialist – EIMEA – INDIA

Summary

Accuray EIMEA is searching for a Clinical Physics, Training & Support Specialist, home-office based in India. He/she will be primarily responsible for the clinical application training, application support, physics support to the end users and distributors in EIMEA.

He/she is a well-rounded performer and decision maker in routine aspects of clinical applications and physics quality assurance (QA) procedures as related to the safe and effective use of Accuray systems.

This position requires good interaction with diverse group of customers, the ability to effectively transfer information, a commitment to careful data analysis and patient safety, capacity to make decisions in many routine cases, as well as excellent verbal and written communication skills.

The specialist will work closely with sales, marketing, customer support department on a variety of cross-functional projects. He/she will act as a subject matter expert and review various training related materials.

Significant travel (up to but not limited to 60%) is expected for on-site training and support activities at customer sites.

REPORTING TO/DEPARTMENT:Manager, Clinical Training and Support

Essential Duties And Responsibilities

Customer Training and Support Duties and Responsibilities

• Develops a thorough understanding of all radiation beam measurements and other product specific tests necessary to support Accuray systems, as well as the tolerances of those measurements and the potential clinical impact of each parameter.
• Trains customers in the use of Accuray systems including, but not limited to machine QA, absolute dose calibration and applicable alignment and accuracy tests. As necessary, explains basic and advance planning as well as patient treatment workflow to individuals responsible for patient planning and treatment.
• Leverage the physics knowledge and clinical experiences to support the sales/marketing department to enhance further company advantages, including, but not limited to equipment demonstrations at professional trade shows.
• Participates to the Remote Clinical Support activities as required,
• Responds to customer enquiries and Clinical and Physics issues in a timely and professional fashion, following the procedures and ensuring proper tracking and documentation of support activities.
• Supports development of training curriculum and the implementation of policies and procedures to ensure efficient and safe operation of the Accuray equipment, as requested.
• Demonstrates a commitment to keeping up to date with new products, product improvements, software, and procedures relevant to Accuray customers.
• Ensures customer issues are correctly reported and resolved, understands and voices concerns of the customer.
• Assists with the translation and translation review of manuals and documents as required.
• Travels to customer sites to assist in the resolution of systems and/or patient-specific QA issues.
  

Safety and Quality

• Follows required procedures and protocols and revises procedures through correct channels when changes are desired or necessary.
• Conducts appropriate physics verification activities on hardware and software designs and design changes.
• Ensures safety and quality considerations and requirements are proactively addressed and implemented to meet regulatory requirements.
• Addresses and reports in a timely manner all safety and quality issues raised by customers or staff.
• Support the Accuray Quality System and Health Program by adhering to documented procedures.
• Radiation safety: as required, perform calibration checks and radiation surveys of Accuray systems. Measures or verifies the radiation exposure levels for the appropriate areas inside and surrounding treatment bunkers and can advise on appropriate shielding and verification activities.
  

AccurayBusiness

• Demonstrates consistent professionalism in interaction with customers and colleagues.
• Remains an unwavering advocate for patient safety amidst all company business.
• Understands and supports the political, economic, and market realities of the business and raises any possible concerns about how these may conflict with patient safety.
  

The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.

Required Qualifications

• Master’s degree in medical physics, or bachelor’s degree in engineering / physics or Technical certificate required.
• 3-5 years of prior experience in Radiation Oncology or in Commercial company as a Medical Physicist, or eventually as an Application specialist or Radiation Dosimetrist.
• Clinical experience in clinical hospital environments is a plus.
• Excellent oral and written communication skills and ability to develop positive business relationships internally and externally at all levels.
• Ability to determine the learning styles of various clinical audiences and follow through with training and feedback solutions.
• Able to stand in front of large audience and expert’s panel.
• Self-starter, Team player and strong organizational skills.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Strong basic computer skills, including but not limited to the use of Microsoft Office products (Word, Excel, PowerPoint, Outlook, Visio) are required.
• Fluent in English. Other Languages are a plus.
• Employees can expect to travel up to 60%.
  

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.