CRM & Project Systems Administrator

View: 103

Update day: 06-05-2024

Location: Mangalore Karnataka

Category: IT - Software

Industry: Fitness & Wellness

Position: System Administrator

Job type: Full Time, Permanent

Experience: 3 - 8 years

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Job content

Dynamics 365, Clarizen, JIRA/Confluence systems expert
Implement system customisation, configuration, dashboards, workflows, manage system database and integrate with other applications and platforms used across the organisation.
Responsibility for system maintenance, monitoring and administration including managing user access and capacity
Manage releases, upgrades, installations, integration and regression testing.
Diagnose system issues, track bug fixes to resolution along with Front end user support, including issue investigation.
Conduct user training, write user manuals and guides for the systems
Interact with stakeholders gathering requirements and documenting the same in detail.
Prioritise the project backlog and handle BAU issues and change requests
Multi-task between systems and changing priorities to deliver tasks in time-bound fashion.

DO YOU HAVE THESE ESSENTIALS?

Minimum 3 years relevant experience of software development in full SDLC format, preferably in a fast-paced, technical environment
Good understanding of relational databases and be able to design the same
Proven experience of design and development of bespoke software systems or administration of market leading CRM and Project system platforms like (Dynamics 365, SFDC, Clarizen, JIRA, Planview, Project.manager.com , Clarity PPM, Monday.com , etc.) in configuration, customisation, workflows, dashboards, forms, views, and reports development is a must
Conceptual and practical understanding of SDLC, ITIL and Waterfall Frameworks
Communicating with impact - the ability to present information to a high standard using a variety of written, verbal and presentation techniques
Teamwork & Collaboration ¢?? Working collaboratively with a group of people to accomplish a task or achieve a goal
Planning & Organisation - Ability to set priorities, goals, and timetables to achieve maximum productivity with minimal guidance
Drive & Energy - Self¢??motivated and driven to succeed, focused on results and passionate about the job
Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
Quick learner who can grasp technical and logical concepts of system and database designs to deliver the tasks in time-bound manner.

IT WOULD BE GREAT IF YOU HAD THESE DESIRABLES TOO

Experience of working in Agile as well as Waterfall methodology
PMP certification
Your exposure to programming languages and reporting tools like Power BI, Jscript, HTML, CSS, .Net will be an added advantage
Knowledge and experience of JIRA/Confluence
Experience running and facilitating workshops
Experience in IT projects involving multiple parties - documenting business requirements and writing technical specifications
Bachelor/Masters degree in Information Technology or Business Management required.

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