Customer Account Representative

Job Title: Customer Account Representative

SCOPE

Customer Account Representatives are responsible for working closely with Customer Service

Teams as well as the corporate Customer Accounts Department in Texas, USA and regional Customer Accounts Departments to provide customers with the best possible service and support.

ACCOUNTABILITIES

Gratify and astonish customers with service excellence.

Performs order releases and new account set-ups, Communicates with appropriate personnel regarding potential and existing problem accounts. Reconciles wire payments and/or resolve payment discrepancies. May perform credit investigations and collection contacts through escalation of contacts.

Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required

Processes work with excellence and in a timely manner; meets daily productivity objectives; displays a sense of urgency while maintaining quality and productivity goals

Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company procedures.

Understands and correctly works with multiple currencies.

Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed. Expands knowledge of data entry processes utilizing all available resources

Maintains a high level of commitment to achieve goals; promotes and maintains high standards of quality work. Demonstrates effective time management skills

Interacts effectively and maintains professional manner and positive attitude through verbal and written communication with external and internal contacts.

Well organized and able to prioritize and manage multiple tasks. Supports and participates in company total quality process. Trustworthy and maintains confidentiality.

Regular attendance at work is an essential part of the job

Other duties as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE

Basic education equivalent to US High School Diploma and 2 years general office experience; or equivalent combination of education and experience.

CHARACTERISTICS

Positive Service Attitude Preference for Structure

Energy Frustration Tolerance

Accountability Integrity

Influence

SKILLS & CERTIFICATIONS

• Ability and desire to provide excellent customer service
• Ability and desire to deal directly with customers to carry out all correspondences in a courteous manner.

• Exhibits the potential to advance to other positions

• Ability to use a PC and type data for long periods of time

• Detailed and thorough in work habits

• Proficient typing, math and writing skills

• PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software

• Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen

• Ability to work independently or as part of a team

• Ability to work under the pressure of deadlines

• Able and willing to use our telephone headsets
• Professional verbal and written communication skills in English and local language (minimum) Additional languages may be required

• Self-motivated, results-oriented, with effective organizational skills.

• Trustworthy and maintains confidentiality

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.