Customer Care Executive

☞ Conneqt business solutions ltd.

View: 103

Update day: 06-05-2024

Location: Jamshedpur Jharkhand

Category: Other Serving / Cleaner / Maids PG / PB / Reception Event

Industry: Telecommunications

Salary: ₹1,00,000 - ₹1,13,044 a year

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Job content

Process: Tata Sky- Inbound

Broad Responsibilities/ Major Deliverables:

· Listening to and understanding the customer’s requirements.

· Provide product / service details & benefits to customers.

· Capture correct information where ever required.

· Asking the correct questions – probing and prompting the customer wherever required.

· Timely and accurate capturing all the information given by/to the customer.

· Staying current with knowledge of products/ processes & services offered by the client.· Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule.

· Escalating the call to the team leader / manager, wherever desirable

· Handle escalations and irate customer in proper manner

Experience: *Minimum 6 months exp and above. *

In any industry preferably Call Center

Age: 18 years onwards

Aptitude:Process orientation, Systems thinking.

Typing speed: 20 WPM /85 % Accuracy

Key Competencies:Good communication skill, have pleasing telephone etiquettes, Customer focus, and willingness to learn

Languages : - English/Hindi/Oriya/Assamese/Telugu/Punjabi

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹100,000.00 - ₹113,044.00 per year

Schedule:

  • Rotational shift

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • Bengali (Required)
  • Oriya (Required)

Work Remotely:

  • No
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Deadline: 20-06-2024

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