Customer Care Executive

View: 107

Update day: 06-05-2024

Location: Aurangabad Bihar

Category: Consulting / Customer Service Production / Operation

Industry: Telecom ISP

Position: Telecalling/Telemarketing Executive

Job type: Full Time, Permanent

Salary: ₹ 1,50,000 - 2,50,000 P.A.

Experience: 1 - 2 years

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Job content

Roles and Responsibilities

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Contribute to team effort by accomplishing related results as needed
Identify and assess customers’ needs to achieve satisfaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media

Skills Required

Desired Candidate Profile

Educational Qualification : High School Diploma /Any Graduate having at least 1 Years of experience as CCO preferable from mobile industry.

Age : 18Years to 30Years

Kindly send updated cv on Mail Id; parag.bharne@inlead.co

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