Customer Care Professional Small Business Servicing

☞ Amex

View: 102

Update day: 06-05-2024

Location: Gurgaon Haryana

Category: Consulting / Customer Service Real Estate

Industry: Financial Services

Loading ...

Job content

You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

Role Introduction
Deliver Extraordinary Customer Care by responding to questions concerning Card Member Accounts at Corporation level
Purpose of the Role:
Ability to Comprehend & Respond to All Card Member Queries with Immediate Resolution (Real Time) To Ensure Customer Satisfaction
Adaptable & Customer Centric Approach to Situations to Deliver Superior Service
Responsibilities:
Grow & nurture Customer Relationship on each & every call
Adherence to Quality & Compliance Guidelines
Personalization/ Empathy in Communication
Ability to recognize tone & mood of customer through verbal communication
Experience:
Candidate should have been a part of a Voice process with min 12 Months experience
Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
Academic Background:Graduate and above
Functional Skills/Capabilities:
Demonstrated Ability to Work Effectively Within A Team Environment
Technical Skills/Capabilities:
Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
Knowledge of Platforms:
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
  • Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Loading ...
Loading ...

Deadline: 20-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...