Customer Relationship Executive

☞ Infocom Software Pvt. Ltd.

View: 106

Update day: 06-05-2024

Location: Ernakulam / Kochi / Cochin Kerala

Category: Sales

Industry: Information Technology Services Computer Software Computer Games

Position: Associate

Job type: Full-time

Salary: View Detail

Loading ...

Job content

Exp: 2-3 years; Customer Relationship Executive ( Females only, Hindi fluency Must) We are looking for a Client Relations Executive to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator whos able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, wed like to meet you. Your goal will be to help us safeguard our revenue and retain our customers. Responsibilities Build relationships with customers Create plans to address clients business needs Advise clients on creating profitable processes Schedule regular meetings with customers to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set sales and revenue targets and work diligently to meet them Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs Requirements Proven experience as a Client Relations Executive Proven track record of meeting and exceeding targets Background in customer service; IT industry knowledge is a plus Experience tracking relevant KPIs (e.g. customer satisfaction) Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce) A customer-oriented attitude Excellent communication and negotiation skills in English and Hindi Problem-solving aptitude Ability to work well with a team Education

B. Tech, MBA Experience

2 plus Years
Loading ...
Loading ...

Deadline: 20-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...