Customer Service Executive

☞ Teleperformance India

View: 101

Update day: 06-05-2024

Location: Agra Uttar Pradesh

Category: Consulting / Customer Service Production / Operation

Industry: BPO Call Centre

Position: Assistant Manager/Manager-(NonTechnical)

Job type: Full Time, Permanent

Experience: 2 - 7 years

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Job content

Agent needs to handle Queries, Requests and Complaints from customers tactfully, provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualification / Eligibility Criteria: (Pre-Requisite)

  • Graduate/Undergraduates in any stream
  • Freshers can apply
  • Language capabilities English / Hindi / Punjabi / Assamese / Oriya

Required Skills:

  • Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details
  • Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate Clarity of Speech, Conversational Ability
  • Ability to understand the customer problem and provide solution or information as per company policies and process
  • Ability to compose grammatically correct, concise, and accurate paragraphs
  • Good understanding of etiquette for written communication
  • Typing Speed required 15 wpm with 85% accuracy
  • Basic Knowledge of Computer is a must

Flexibility: Agent must be comfortable working in rotational shifts

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Deadline: 20-06-2024

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