Customer Service Representative

☞ HotelKey

View: 103

Update day: 06-05-2024

Location: Nagpur Maharashtra

Category: Restaurant / Hotel / Tourism

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HotelKey, Inc. is seeking a Customer Service Representative to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Customer Service Representative will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.

A Customer Service Representative will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry

Job Posting Date : 19 July 2021

Job Responsibilities

    • Resolve all tickets raised by clients.
    • Troubleshoot functional issues of clients on the HotelKey PMS.
    • Train end users on how to use the product.
    • Monitoring error logs for Interfaces to HotelKey PMS.
    • Meet all SLA requirements and help maintain Key Performance Matrix.
    • Compile, review and monitor daily / weekly performance of the Project.
    • Identify improvement areas and implement measures to maximize customer satisfaction levels.
    • Assess customer feedback, and evaluate areas of improvements based on critical feedback.
    • Participate in internal and external (Client retained external audit agency) audits and reviews for the project.
    • Work with client IT teams and support knowledge across the team.

Qualifications

    • Graduate or equivalent with relevant experience.
    • Well versed people management skills and communication skills required.
    • Good Analytical and presentation skills.
    • Knowledge of Microsoft Word and Excel.
    • Experience in Hospitality Industry property management is a plus.
Contact us : careers@hotelkeyapp.com
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Deadline: 20-06-2024

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