Customer Service Team Leader

☞ ONIQ SERVICES PRIVATE LIMITED

View: 107

Update day: 24-05-2024

Location: Gurgaon Haryana

Category: Other

Industry:

Salary: Up to ₹3,50,000 a year

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Job content

For Team Leader- Voice Process:
Required Experience- 1 yrs minimum in BPO

For Team Leader- Non Voice Process:
Required Experience- 1 yrs minimum in BPO

Job Location- udyog vihar phase 4 Salary- Upto 3.5 LPA

Education & Qualification:-Graduates & Undergraduates can Apply

Responsibilities:-
· Must have excellent product knowledge
· Should have the maturity and experience to manage his/her team members and serve as a strong second line
· Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)
· Ownership on Quality performance of delivery
· Should be open to work 24/7
· Attrition ,Shrinkage & Absenteeism management & ownership for control
· To own, drive and develop the team members for being effective in their role
· Need to work towards enhancing the customer experience and overall service delivery
· Meeting client expectation and process metric

.Candidate should be flexible with Rotational Shifts & 6 days working culture

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹350,000.00 per year

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Ability to commute/relocate:

  • Gurgaon, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • (BPO) Team Leader: 1 year (Required)

  • Health insurance
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Deadline: 08-07-2024

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