Customer Support Executive (Female Candidates)

☞ FEMISAFE INDIA PVT LTD

View: 104

Update day: 30-05-2024

Location: Ernakulam / Kochi / Cochin Kerala

Category: Other Consulting / Customer Service Insurance IT - Hardware / Networking Information Technology Marketing / PR Sales TV / Media / Newspaper

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Job content

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

RESPONSIBILITIES

  • Responding to customer queries in a timely and accurate way, via phone, email,social media or chat
  • Identifying customer needs and helping customers use specific features
  • Analyzing and reporting product malfunctions
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

REQUIREMENTS

  • Experience as a Customer Support Specialist or similar CS role preferred
  • Familiarity with our industry is a plus
  • Excellent communication and problem-solving
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Communication skills in English is mandatory
  • Ability to multi-task, prioritize, and manage time effectively

Application Deadline: 1/12/2021

Expected Start Date: 13/12/2021

Job Type: Full-time

Salary: ₹10,500.00 - ₹11,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

COVID-19 considerations:
All employees are supposed to wear masks and be vaccinated.

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Remotely:

  • No
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Deadline: 14-07-2024

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