Avaya Engineer

☞ Inspiredge IT Solutions

Aussicht: 106

Update Tag: 06-05-2024

Ort: Visakhapatnam / Vizag Andhra Pradesh

Kategorie: Mechanische / Technische Pharma / Chemie / Biotechnologie Pflege Versicherung IT - Hardware / Netzwerk Informationstechnologie Servieren / Putzfrau / Dienstmädchen PG / PB / Empfang Veranstaltung

Industrie: Information Technology

Gehalt: ₹3,60,000 a month

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Jobinhalt

Experience: 2 to 10 Years

Location: Permanent Work From Home option Available for L2/L3 Engineers

Requirements:

  • Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
  • Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
  • License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
  • Updating firmware and patch on phones and MG’s
  • Server restarts that require deeper analysis of logs and further troubleshooting,
  • IP Phone registration issues due to network/firmware issues
  • Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
  • Installs the software/firmware/patches/Service packs on the server
  • Configures the system as per customer requirement and established project SOW
  • Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
  • Troubleshooting SIP Server and Session Border Controller
  • Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
  • Troubleshooting Media processor errors resulting in poor voice quality

Soft Skills:

  • Excellent Written and Spoken Communication Skills
  • Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
  • Willingness to go extra mile beyond regular working hours to attend to business requirements
  • Comfortable to work in US shifts
  • Strong technical skills/domain expertise/time zones

Job Type: Full-time

Salary: From ₹360,000.00 per month

Benefits:

  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Schedule:

  • Rotational shift
  • Weekends

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • Are you fluent in English?

Yes/No

Education:

  • Bachelor’s (Preferred)

Experience:

  • Communication Manager: 1 year (Preferred)
  • Session Manager: 1 year (Preferred)
  • System Manager: 1 year (Preferred)
  • SMGR: 1 year (Preferred)
  • SBC: 1 year (Preferred)
  • Contact Center products: 1 year (Preferred)
  • Avaya: 1 year (Preferred)

Work Remotely:

  • Yes
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Frist: 20-06-2024

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