Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

  • Good understanding about the credit culture and localities of the town, relationship with local collection & recovery agencies.
  • Thorough knowledge about the customer segment and product dynamics of unsecured business loans and LAP.
  • Assertive & Aggressive in his approach for maximum effectiveness in collections (should not come back without results)
  • Make timely collections along with overdue charges from the delinquent customers
  • Allocate scientifically basis experience and performance contracts to agencies
  • Arrange tele-calling on the pre-due contracts before the due date
  • To ensure proper hand-holding of contracts from the Sales Relationship Manager to Collector
  • Pay field visits on chronic and PTP break cases for timely collections
  • Keep customer’s updated demographics and addresses refreshed on our systems and MIS
  • Do analytics on undelivered SMSes / letters / emails / phone calls as Early Warning signs and inform stakeholders for timely action. Make watchlist cases for the branch and do follow-ups
  • To ensure all payments collected gets updated on system & issue e-receipts to customers
  • Responsible for payment appropriation and Bank reconciliation of the collections made
  • No bank entry should remain un-applied beyond 3 days in the collection system
  • To ensure all audit related process are adhered to for the branch related to collections
  • To maintain Cash Register, Receipt Book, & Payment control register for the branch.
  • Ensure all the used receipt books are sent back to the central office as per process
  • To appoint & recommend collection / recovery agencies for their locations
  • To drive & monitor the collection agencies closely to ensure the targets are achieved
  • Ensure compliance & audit related processes are adhered by the agencies
  • Capture account wise feedback & trail in the system
  • Provide feedback to the central team on contracts where legal proceedings needs to be started
  • Requisite visits to Police Stations / Courts / Registrars for doing any collection related complaint
  • Maintain & monitor PTP tracker basis data received from the branches to ensure actual collection done as per the PTP date
  • Publish daily tracker on collection efficiency for the branches he is responsible for
  • Maintain & publish collection intensity report and update on collection system
  • Prepare roll-forward, roll-back, stabilize, normalization, non-starter MIS for the branch
  • Prepare WAS-IS / Bucket-wise inventory report against same time last month’s comparison
  • Maintain, prepare, monitor & do personal visits for all high POS accounts
  • Collate payment file on a daily basis from the branch/agency & provide to Ops for updating
  • Responsible for Vendor Management – starting from empanelment to billing to agency audits
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Frist: 07-06-2024

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