CEC-Relationship Manager-VRM-BRANCH BANKING-VRM

☞ Kotak Mahindra

Aussicht: 103

Update Tag: 09-05-2024

Ort: Thane Maharashtra

Kategorie: Finanzen / Bank / Aktien Geschäftsführung Sicherheit

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Jobinhalt

Job Role:

  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.

  • This skill will also do sales with assigned customer based mapped to them.
  • Measure of outcomes – NPS, Service Level, Service Quality and Sales.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

  • Should be a least graduate.
  • No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
  • Should not have employment gap for more than a month.
  • Should have at least completed a year in current org.
  • Better soft skills – conversational skills and English versant scores 7+.
  • Flexible to work on rotational week offs.


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Frist: 23-06-2024

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