Customer Application Engineer – Remote Monitoring & Diagnostics

Responsible for setting up and maintaining SUEZ Asset Performance Management (APM) platform
This is an operational role responsible for providing robust deployment and delivery of the SUEZ cloud-based platform, InSight. InSight is an Asset Performance Management (APM) application that combines advanced data and analytics to help water treatment professionals make better business decisions, eliminate unplanned downtime, and lower operating costs.

Specific Responsibilities:
In this position, you will be responsible for the setup of our APM product for various water treatment applications including but not limited to cooling towers, boilers, conventional wastewater plants, membrane bioreactor (MBR) wastewater plants and membrane (Reverse Osmosis and Ultra filtration) drinking water plants.
Provide remote technical support (by phone and/or emails) to Field Service Representatives, Account Managers and/or customers.
Design, configure, facilitate installation of and/or troubleshoot data logging and transmission equipment.
Work in a multidisciplinary project environment. Create project specific equipment process parameter tag list from the site-specific Programmable Logic Controller (PLC) code, Human-Machine Interface (HMI) code, Piping and Instrumentation Diagram (P&ID) and various automation controls documents.
Setup InSight APM dashboard/account for internal and external customers.
Work with external customer’s IT team to formulate a data logging and transmission solution that would meet customer’s network design and security requirements.
Follow established internal quality procedures to perform tasks.
Deliver InSight demos and/or provide new user training (as needed).
Work in an energetic and collaborative environment to support our existing and new customers.
Facilitate cross-functional coordination with internal and external stakeholders to deliver InSight and other digital service solutions to customers in a timely manner.
Respond to service requests within specified SLAs.

WHO WE ARE LOOKING FOR

Bachelor’s Degree in Chemical/Environmental/Mechanical/Civil Engineering, Chemistry, Computer Science, Information Technology or Data Science (or equivalent field) from an accredited university or college

2 – 3 years of IT networking knowledge/ experience
2 – 3 years of call center, tech support and/or customer service experience
Knowledge of AWS, Microsoft SQL Server, and Oracle databases
Strong coding skills in one or more programming language such as Python/VB.NET/Java
Strong interpersonal and leadership skills; Consummate Team Player; Ability to work in a dynamic environment with a wide variety of teams and individuals in global locations
Knowledge of water treatment / processing technologies
Basic programming experience with Rockwell, GE, and Siemens PLCs will be beneficial
Excellent communication skills – written & verbal communication, facilitation, presentation and collaboration; Proven problem-solving skills
Ability to prioritize, shuffle and organize work to meet conflicting deadlines
Work in a fast-paced environment
Individuals who are driven, confident, and willing to learn; Self-motivated, ability to work independently with minimal guidance

Compensation: Annual 0.00 - 0.00 INR

Is relocation for this position offered:

Number of Job Openings: 1

Company Grade/Band:

Water Technologies and Solutions (WTS) offers a great work environment, professional development, challenging careers, and competitive compensation.

WTS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.