Customer Support

☞ Nilasu Consulting Services Pvt. Ltd.

Aussicht: 101

Update Tag: 26-05-2024

Ort: Visakhapatnam / Vizag Andhra Pradesh

Kategorie: Andere

Industrie: Staffing Recruiting

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

Responsibilities

  • Providing telephonic support for hardware complaints
  • Provide remote-online support for software complaints
  • Provide on-site support if the issue doesn’t get resolved by both the above mentioned means
  • Daily updation of Tickets status in respective groups
  • Daily updation of Tickets in online portal and emails
  • Responsible for obtaining Feedback Rating for all Tickets assigned
  • Responsible for invoicing the service support charges for Ticket assigned
  • Responsible for booking new AMCs
  • Responsible for Renewal of on-going AMCs

Required Knowledge And Skills

  • Excellent Electrical & Energy Metering Software Applications
  • Knowledge of Panel & Power Quality Metering, Breakers, Protection Relays
  • Knowledge of Industry Standard communication protocols like Modbus, BACnet, OPC, LoRa, MQTT, GPRS, ZigBee, etc.
  • Thorough knowledge SQL or VB or any Database Application software
  • Self-motivated, ready-to-travel attitude and customer centric behaviour
  • Good verbal & email writing skills
  • Multi-lingual proficiency shall be an added advantage
  • Knowledge of Elmeasure make Pre-paid and Post-paid Energy Metering hardware and software shall be an added advantage
  • Knowledge of Energy Metering software and hardware is a MUST

Skills: multi-lingual proficiency shall be an added advantage,sql,customer support,remote,thorough knowledge sql or vb or any database application software,excellent electrical & energy metering software applications,knowledge of energy metering software and hardware is a must,good verbal & email writing skills,self-motivated, ready-to-travel attitude and customer centric behaviour,knowledge of panel & power quality metering, breakers, protection relays,knowledge of industry standard communication protocols like modbus, bacnet, opc, lora, mqtt, gprs, zigbee, etc.,knowledge of elmeasure make pre-paid and post-paid energy metering hardware and software shall be an added advantage,vb
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Frist: 10-07-2024

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