Director Program Management Office
Aussicht: 87
Update Tag: 15-05-2024
Ort: Noida Uttar Pradesh
Kategorie: Der Umsatz
Industrie: IT Services IT Consulting
Position: Director
Jobtyp: Full-time
Jobinhalt
POSITION SPECIFICATIONS
Role: Director – Program Management Office
Location: Any Metro in India (Gurgaon / Mumbai / Bangalore)
Reporting to: Vice President, Customer Success Services India
Objective of the Role:
Establish a formal Program Management office for CSS India, covering all functions of Customer Engagement life cycle including:
- Management (Hiring Plans/Execution, Allocations, Internal B&L)
- Procurement Management (Vendor Contracts, Allocations, Invoices & Payments)
- Management (Resource Levels, T&E, EBH, Time Cards, Billable Utilization, Avoid Project Overruns)
- Management (Country & Engagement Level)
- Management (Manage Delivery Compliance wrt QA/Health Checks actions)
- Management (Define, Document Changes, Tool Development & Institutionalise consistent Adoption), Identify ways & means to improve efficiency
- Management (Booking & Revenue Forecast linearity, Deal Metrics, Maintain SOW/Proposal Templates, Track Initiatives Progress)
- Management (Consistent & constant dialogue with all stakeholders from GD/TAM/Sales, Monthly Business Score Card, Metrics Reporting, QBR preparation)
- Management (Periodic Review of following delivery metrics and work on continuous improvement of metrics)
Actions
- Monthly News Letters
- SVRs
- Sites Compliance
- Management (all aspects) e.g. P&L for ACS & MCS Business
- P&L Metrics , tracking P&L goals including Revenue and Margins.
- Monthly Backlog / Revenue / Utilization trends for PFM projects and Maximize revenue with effective Staff Allocation
- EAC Submission Tracking
- Project wise Time Sheet Tracking
- Review ICT and Sub Contracting Expenses
- Contract Clean-up for project closure and Draw down of revenue
- Optimize overtime processing , Review Overtime expenses and Tracking
- Contact Invoicing and pending Payments Tracking
- Conduct budget reviews periodically and report cost plans to management.
Key skills and competencies (Behavioural):
- to interface effectively with peers / senior management
- influencer with multiple CSS stakeholders in a highly matrixed leadership structure
- to define and ensure adherence of Process driven approach
- to lead & provide direction in group meetings, and orchestrating the entire process internal and external & track actions until closure
- communication and presentation skills & a strong commercial acumen
- be comfortable with change i.e. willing to play the role of change agent, as CSS continues to evolve
Overall experience of 20+ years with expertise in managing business by process than a person.
Sample metrics for Staffing and Resource Alignment.
- Contract Staffing Requirements by Skills (DB, WLS, Apps, Systems) & By Location
- Staff Allocation with IC levels and Expertise.
- Maintain Staffing Metrics (By Role (ASE/TAM), By Manager, By Location, By Level, By Aging (<1 Yr, 1-3 Yr, 3-5 Yr, 5-10 Yr, 10+ Yrs))
- New Joiners and Attrition – YTD & Current Quarter;
- 3PL Converted to Employee – YTD & Current Quarter;
- Track Hiring progress with Workflows in Approval
- Staff Allocation Plan by Resource being hired
- Cumulative Staffing Gaps by Skills
Sample Delivery Tracking.
- Productivity with Utilization (Billable, Non Billable, Un-submitted) – Flag low utilization Cases
- T&M Projects – Under delivered (Alert TAMs) or About to Completion (Alert Sales) i.e. Running Behind or Running Ahead
- Renewals
- Critical governance deliverables as per Contract especially Value Additions
Sample Sales Metrics & Trend Analysis:
- # of Deals, Deal Size (Mix, Max, Average Value)
- By LOB: ACS, MCS NL/Upsell, MCS Renewal, OU SaaS, OU Tech
- By Charter: Day2, Day0, Managed Upgrades, Systems
- By Quarters i.e. Q-O-Q Growth (Sequential As well)
- By Apps, Tech, Systems
- By Cloud/On Prem
- By Industry Vertical: IT, Enterprise, Govt, Banking, Manufacturing
- By Type of Business: SSC, BCA, T&M, FSS, Custom FP
- By Region N, E, W, S, Private Banking, PSU Banking
- By Customer Segmentation, <100k, 100-500k, 500-2m, 2-5m, 5m+
- By Top 20 customer spends
- By Number of Unique Customers i.e. Unique Customer Growth By Year
- By New Logos/Winbacks -> Unicorns
- Highest % Growth by Customer
- XloB Attached Biz, Partner Led Biz
- Rep wise growth + Renewal
- Rep Productivity over years
Frist: 29-06-2024
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