Executive Customer Service

Jobinhalt

ESSENTIAL FUNCTIONS:

Deal directly with customers/Distributors either by telephone, electronically. Immediate communication with customers in instances where required delivery time or order quantity is not met. Ensuring stock transfer from one plant to another by issuing stock transfer invoice. Ensure Returned Product processes and documentation are strictly followed. Booking of collection entries into customer account as per payment invoice and follow up with customers and commercial teams for pending payment collection. Proper filling & Record Maintenance of documents (Export documentation) Respond promptly to customer inquiries & Handle and resolve customer complaints Obtain and evaluate all relevant information to respond promptly to inquiries and complaints regarding delivery, pricing and product range. Cross Functional Coordination – Interaction with EXIM, SCM, Warehouse for order processing and Material availability. Accurate reporting and providing data in desire format. Solving queries from Internal and external customers.

Additional Responsibilities:

Monitor progress of customer orders to ensure that deliveries take place on time and production and follow up of Daily Order Status report Booking and issuance of Sales Return Credit Note (SRCN), General Credit Note (GCN), Price Difference Credit Note (PDCN) and General Debit Note (GDN) as per S&D policy. Accurate production of sales invoice for all dispatches & credits/debit notes for all valid claims to customers. Accurate taking of customer orders by phone/mail & Prompt & Accurate entry of all customer orders into the sales order system (SAP). Updating of dispatch details in SAP system and keeping accurate records of occurrence and reasons for late dispatches. Liaise with sales staff where necessary to ensure that accurate and timely information is provided to customers Participate in the liquidation of slow moving finished goods inventory. Order management performance monitoring using dedicated KPIs and reporting Preparing and sending sales report, purchase register, pending order report, stock status, SRCN report 9. Participate in daily/Weekly Customer Services meeting and prepare Weekly Order Fulfillment Report (OTOF) Establish robust connect with business, Customers (Domestic) functional counterparts and customer services community Interact directly with dealer and direct customer and help to resolve their query.

MINIMUM REQUIREMENTS:

Education: • Graduation Degree or Diploma in any stream • Knowledge or exposure to SAP and Order-to-Cash business processes (preferred) • Understanding of products/services of the Chemical industry (optional)

Experience: 2-5 years relevant experience (preferred in Customer Service / Sales Support)

Preferred Skills/Qualifications:

•Customer Centricity• Analytical Skills • Good computer working knowledge, specially MS Excel, SAP, sales force

Other Skills: • Good Communication Skills (Verbal, Written, Presentation)

MINIMUM REQUIREMENTS:

Education: • Any Graduate