Field Service Assistant

☞ Catalyst Corporate Services Pvt Ltd

Aussicht: 106

Update Tag: 25-04-2024

Ort: Agartala Tripura

Kategorie: Beratung / Kundenservice IT - Software

Industrie: IT Services IT Consulting Staffing Recruiting Banking

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Roles And Responsibilities

Designation - Field Service Assistant

Location - Mizoram

Job profile -

Customer Service and last mile Guru Network Management
  • Market Intelligence: Understand and timely communicate the total local mechanic population, their capabilities, their specific needs, market potential and activities of competition in the territory.
  • Field Visits: Assessing the rural area for Gurus / Retailers / Authorised Channel partners. (Quality, Quantity and Distance)
  • Work on strategy deployed by CSM (Guru Network) in tandem with associated authorized Dealers.
  • Drive for results: Target Vs. Achievement
  • Contacting the Tata Gurus and briefing them on the Bandhu Program based on NEEV shortlisted list (Level 1)
  • Identifying mechanics who are interested to work as Gurus.
  • Physical meeting : Assessing these Tata Gurus for onboarding them to our program
  • Getting the online meeting app on their phone and setting up the virtual meet or in-person
  • Explaining the shortlisted Gurus about the details of the program and convincing them on the benefits of joining it
  • On boarding the selected Tata Gurus with SOPs and welcome calling / meeting
  • Getting the Bandhu App downloaded on their Android phone and training them to use it
  • Daily tracking of Job cards opened and Breakdowns attended on Bandhu app and troubleshooting
  • Daily support on parts supply and replenishment to Gurus
  • Daily support on unresolved Technical issues through Techline
  • Identify and plan specific training Content for Gurus by liaison with training team
  • Circulate training plan to Gurus and ensure adherence to plan
  • Review Job cards and parts consumption growth and support on fulfilling aspirations with capability building with mentorship and coaching
  • Reward and recognition activity plan
  • Setting up meeting calendar and liaison with Dealer principals, TML SSO and regional team for Guru meetings as per calendar
  • Penetration DWM, CAP-Do to be jointly prepared with CSM for review.
People Management
  • Ensure good communication between teams to facilitate exchange of information and in order to implement change and improvements.
  • Be a strong link between Gurus, Authorised Dealer and TML to ensure mutual objectives are met.
  • Provide trainings support to Gurus on special tools, enroll and ensure maximum participation in training programs.
  • Facilitate trainings of new products and tools to ensure Gurus are well prepared.
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Frist: 09-06-2024

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