Guest Relations Associate
Aussicht: 111
Update Tag: 06-05-2024
Ort: Chandigarh Union Territories
Kategorie: Mechanische / Technische Pharma / Chemie / Biotechnologie Pflege Geschäftsführung Sicherheit Servieren / Putzfrau / Dienstmädchen PG / PB / Empfang Veranstaltung Bildung / Ausbildung Restaurant / Hotel / Tourismus
Industrie: Tourism Hospitality
Jobinhalt
Job Number 21094685
Job Category Rooms & Guest Services Operations
Location JW Marriott Hotel Chandigarh, Plot no: 6, Sector 35-B, Dakshin Marg, Chandigarh, Chandigarh (UT), India
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
POSITION SUMMARY
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Frist: 20-06-2024
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