Hiring For Technical Support ( IOS ) Sal Upto - 5L ( Bangalore )

☞ Oxilum Technologies

Aussicht: 103

Update Tag: 06-05-2024

Ort: Bengaluru / Bangalore Karnataka

Kategorie: IT - Hardware / Netzwerk Informationstechnologie

Industrie: Hardware & Networking

Position: System Administrator

Jobtyp: Full Time, Permanent

Gehalt: ₹ 3,50,000 - 5,00,000 P.A.

Erfahrung: 1 - 6 years

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Jobinhalt

Please find the JD and important note we need people to be onboarded by 3-May-21.


Associate professional - Technical Support (TSE)

Location is Bangalore


In this role, you will get to:

Be the Expert: Troubleshoot hardware & accurately determine fixes; research issues and resolves technical problems; Complete technical and special projects as assigned.

Be the Point of Contact: Resolve basic level 1 request and issues in a Mac OS and Windows environments

Enable and Guide: Perform post-resolution follow-ups to help requests; implement and maintain operational documentation and procedures

Enable the workforce: Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)

Keep management updated: Relay important information in the form of timely and accurate reports; issue the daily operations status report and project status reports as required

Our most successful candidates will have:

  • Excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Experience in Apple hardware, Mac OS, Google (G-Suite), and Windows
  • Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • College degree from accredited four-year institution or relevant technical experience
  • Previous customer support, sales or technology experience a plus
  • Ability to be persistent in working through challenges and doing whatever it takes to get the job done
  • Ability to be creative and resourceful in finding effective solutions to problems and situations
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements

Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player

Salary:


  • Tenured Salary - INR 3L to 5L

Location: Bangalore


Shift:

  • Rotational Shift with 2 Days rotational Week OFF
  • WAH till the situation becomes normal


Regards

Vino

Lead HR - Oxilum

vinoth.oxilum2@gmail.com



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Frist: 20-06-2024

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