HR Shared Services Manager

Jobinhalt

About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

What this job involves:
Demonstrate high proficiency in HR processes and standard operating procedures with the ability to resolve complex queries or deliverables
Demonstrate Knowledge in HR Shared Services space and integration of its processes with HR technologies across countries
Demonstrate high proficiency in driving process standardization and streamlining
Drive SLA/OLA implementation and changes in the team to meet service levels
Manage escalations from key stakeholders and business
Ensure that delivery of transactional tasks are ’best in class
Responsible for managing stakeholder expectations, including those of leads
Ensure to have a mechanism to not just measure but effectively display performance metrics
Lead Operational Excellence Initiatives and driving it to successful closure
Drive and ensure leads are able to focus on improving the team’s productivity & deliver high efficiencies
Accountable for setting team performance expectations, reinforcing goals, providing coaching and feedback on team performance
Creating an inspiring team environment with an open and continuous communication culture
Guide team through problem definition, issue identification, and work plan development
Ensure absolute minimal to zero human dependencies with process understanding or knowledge with not just process but also with operational requirements
Act as a backup for the senior leader by proactively taking ownership as and when the situation warrants
Remain updated on all Client Communications and Changes in the organization and keep the team updated
Proactively assess and work on self for activities/responsibilities aligned and deliver efficiencies
Listen to team members’ feedback and resolve issues or conflicts
Work towards the capacity building to ensure there are contingency plans in place for service delivery
Ensure to drive regular sense check of data being updated by Team leads/Supervisor/AM
Approvals to process documentation by working closely with Leads/Stakeholders
Ensures planning, monitoring, and appraisal of employee work results by training team leads to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and team leads

Key Skills:
Demonstrated excellent understanding of core HR Shared Service practices and processes and HR technology
Excellent written and verbal communication skills
Previous experience in Workday HR will be an advantage
Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
In-depth knowledge of performance metrics
Excellent Team/People management skills
Bachelor’s/Master’s degree in Human Resources or another related field
10-12 years of experience in HR Shared or HR client services roles (Mandatory)
Experience in leading an HR services team of >25 members for 4-5 years minimum

Sound like you? In this role, your key responsibilities will also include:
Be accountable & promote - own the outcome
Minimum attrition and maximum retention
Excellent teamwork interaction and orientation
Highly self-motivated, organized, methodical, and tactical
Excellent customer service skills through the use of efficient processes and tools
Result oriented with the ability to manage competing priorities and multiple stakeholders
Proactive in achieving results and seeking improvements
Attention to detail and an ability to work towards tight deadlines
Excellent client management capabilities
Excellent analytical and decision-making abilities

What we can do for you:
At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!