IELTS Investigation Officer & Indicator Proctor (IELTS Operations)
Aussicht: 106
Update Tag: 30-05-2024
Ort: Noida Uttar Pradesh
Kategorie: Kunst / Design Finanzen / Bank / Aktien Humanressourcen Recht / Verträge Sicherheit
Jobinhalt
Date:14-Sep-2021
Location: Noida, South Asia, IN
Company:British Council
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
- Experience of working in Exams IELTS process (any stream).
- Excellent communication skills.
- Analytical with excellent attention to detail.
- Proficient in MS office applications
- Ability to inspire and support people
- Ability to plan well and prioritize work.
- Good decision-making
- Proactive approach with focus on problem analysis & resolution
- Demonstrable experience of working as part of a dispersed team to deliver a service
- Demonstrable experience of reacting positively to change
- Experience in proctoring/ investigations/appeals/ any IELTS Process.
- Understanding of a wide range of distribution, partnership and British Council Exams products, and their delivery and security needs.
- Experience of contributing to a geographically dispersed team (e.g. across a region or large country)
- Ability to meet main accountabilities detailed above, good relationship and stakeholder management skills.
- Excellent attention to detail and ability to work to tight deadlines
- Processing of allotted cases and recommend to Cambridge.
- Mailing centres and IDP for required material
- Raising Feedbacks to centres whenever necessary.
- Identify and escalate priority issues
- Route/Transfer issues to appropriate resource/channel if necessary
- Follow up on enquiries where necessary.
- Complete logs, update necessary data sheets
- Ensure weekly/Monthly targets are met with high quality standards.
- Deliver timely, professional and objective appeals and investigation outcomes, arising from the
- moderate/significate risk contexts
- Support Appeals and Investigations team in identifying process efficiencies and improvements
- Apply professionalism and expertise to the Appeals and Investigations unit within the wider Business Assurance function
- Contribute to verifications process as needed
- Recording/logging and escalating investigations according to corporate and board requirements
- Contributes to the appeals process related to EOR outcomes to centre administration decisions
- Applies detailed understanding of methods, systems and procedures within the field of appeals and investigations to provide practical advice and appropriate services to internal customers
- Uses detailed understanding of specialised processes and systems within the area of appeals and investigation to prepare reports and other materials using standard and non-standard formats and software
- Deliver the role of IELTS Indicator proctor to perform ID/Video check to identifying any malpractices made by the Test Takers exams across globe.
- Relationship & stakeholder management
- Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional disciplines (Business Assurance, Delivery) to facilitate the effective provision of high quality and customer-focused services and advice.
- Responds knowledgeably and professionally to enquiries within appeals and investigations area, to ensure internal customers receive high quality, prompt and timely service and/or advice. Refers on to others only complex enquiries, or those outside own area of expertise
- Uses a range of enquiry, research and analytical approaches to ensure they have an accurate understanding of the internal customer’s business needs and concerns before providing appropriate services, advice or problem-solving support
- Educated to degree level or equivalent work experience
- Post Graduate
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
Frist: 14-07-2024
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