IT Support (Alteryx)

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

The ideal candidate will provide efficient IT support remotely and on-site, to our global client base, with a specific focus on supporting and maintaining the Alteryx system and associated use cases.

Key responsibilities within the role:

• Delivering remote support (working from home) and escalating IT issues when necessary

• Utilise investigative lines of questioning to perform effective and informative fault finding and troubleshooting activities

• Investigating remote monitoring alerts to provide proactive responses

• Diagnosing and resolving hardware and software related technical issues

• Diagnosing and resolving performance related technical issues

• Installation of software to desktops and laptops

• Become involved with the implementation of the system, shadowing the installation team and become familiar with the configuration and set-up of the system

• Be familiar with the development life cycle, taking new use cases through development, testing and into a production release

• 
  A good understanding of Alteryx Designer and Alteryx Server software and architecture

• You should be friendly and approachable with effective communication skills

• Have a genuine concern for quality, striving to do an excellent job, as an individual and team member

• A passion for IT with support experience

• A practical mindset and perseverance due to the nature of the role

• Be proactive

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