Learning Specialist III

Jobinhalt

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber

comes up with - it’s an organisation that touches every part of Uber!

About The Role

We are looking for a Learning Delivery Specialist to facilitate and implement our training programs across Community Operations. The role is pivotal in ensuring we’re able to build the best learning experience to increase retention and transfer of both technical and non-technical subject matter. In this role, you will support our CS community to become more proficient in their role and perform at their best.

Your Impact In Role

• Effectively and efficiently facilitate New Hire Training, Cross Training and Upskilling for Product, Process, and Soft Skills, and Continuous Learning for existing employees.
• Analyze, design, and build learning experiences modified for the region, aligned to objectives, and rooted in Learning Principles and Instructional Design.
• Facilitate, Drive, Track, and Report Completion of Uber Compliance and Regulatory Training and Product & Process Updates.
• Proactively and expertly communicate w/ partners to ensure alignment, provide recommendations on learning delivery solutions, present performance outcomes etc.
  
  

The Experience You’ll Bring:

• Experience: 1+ Minimum Years of Experience with Training, Learning, and Development (external/internal) or 2+ Years of Experience as an Uber Community Specialist
• Facilitation and Presentation Skills: Skilled in Adult Learning Methodologies and good platform skills, can optimally facilitate classroom and virtual training, and efficiently mentor S2 trainers and assess BPO trainer process and delivery expertise. Has excellent classroom management skills and asks Effective Questions to make participants think and help facilitate group discussion.
• Communication Skills: Expert in effective communication and situational awareness to clearly deliver information to a variety of audiences. Outstanding spoken and written English comprehension and communication
  
  

What’s in it for you?

Uber’s culture and values are at the core of everything we do so that our employees can better understand who we are and what it’s like to work at Uber today.

We pride ourselves on the outstanding team we’ve built. The driver behind all of our growth, our daring and exciting brand, and the impactful technology we bring to life is the people that make Uber, #OneUber.

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and well-being. These benefits have been crafted with#OneUber in mind, supporting the whole of you and the way that you work best. Read more about our benefits here: https://www.uber.com/au/en/careers/benefits/

The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber’s sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.

Unsure if this role is the right fit for you?

We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.