NTT DATA Hiring For Desktop Support - L1 @ Chennai

Jobinhalt

Roles and Responsibilities

(a) Perform IT related service as instructed by NTT Service Delivery Manager or his/her delegates.
(b) Addressing incidents faced by the users in their day-to-day use of IT
(c) Follow and enforce customer IT policy
(d) Provide support (including Installation, configuration and fine tuning support) for new Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards), Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations
(e) Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
(f) Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
(g) Diagnosing, verifying, recording and reporting downtime and providing immediate notifi-cation for all incidents
(h) Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server. Coordinate the asset movement (IMACDD) across all locations.
(i) Emergency recovery maintenance for Desktops
(j) Installation and upgrade of any hardware component
(k) Disk formatting, partitioning and reinstallations of desktop OS/Applications
(l) Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to effect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required.
(m) Manage disk / folder sharing and permission setting on desktops.
(n) Provide support for patch up gradation on desktops.
(o) Providing field support for Desktop/Laptop & vendor coordination for peripherals
(p) Work on escalated issues from Service Desk based on physical support requirement
(q) Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting them resolved
(r) Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
(s) Educate users for common problems & their resolution
(t) Video Conference (VC) setup and troubleshooting
(u) Software Support (Standard Applications)
(v) LAN/Wi-Fi configuration and troubleshooting in end users system
(w) Backup Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
(x) Community Services Systems after warranty period identified and donated for community services as a best practice of Customer. Those machines data will be completely wiped off and reconfigured to the old setup.
(y) Anti-Virus (AV) Support
(z) Provide support on installation and basic troubleshooting on client side application

Desired Candidate Profile

*Work Experience: Minimum 1 to 3 years experience
*Good communication skills.
*Graduate/Diploma in any discipline.
*Good Technical skills in solving desktop issues with Windows OS, Mail client (Outlook) End User
network issues, printer issues, MS Office issues.
*Basic Networking Knowledge.
*Ability to do asset management activities, IMAC and hardware break fix.
*Coordinate with the on call support provider, and other vendors for call closure.