Principal Software Engineer - India

When you work with the world’s most innovative companies, you know you’re making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They’re the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients’ world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

About SVB:

We work in an environment that fosters collaboration and curiosity so we can deliver on our promise to our clients. A place where our success is driven by the real relationships we have with one another, our clients and with the communities we serve. This not only makes us stronger. It allows us to help innovators, enterprises and investors move big ideas forward, fast.

For over 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, the majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.

Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers like you, who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.

About the Role:

As a Principal Support Engineer, Enterprise Application Support Team you will be primarily Responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization.

The ideal candidate should have experience in providing day-to-day application support, understand the criticality of the health and care of a system, displays sense of urgency with strong incident and problem management and ability to strive in a rapid and fast pace environment.

High Level Job Description:

• Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization
• Responsible to have a clear understanding of the various upstream / downstream dependencies, end to end business process & data flow of the applications
• Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Ability to troubleshoot of code defects, data errors and configuration problems to determine the origin of application error.
• Excellent SQL skills in writing complex queries to extract data from the database as per user requirement
• Understanding on Cloud Infrastructure & support, cloud automation and administrative knowledge on synthetic monitoring tool like AppDynamics
• Experience in managing Major Incidents impacting the mission critical applications or their core functionalities and coordinate with other teams to resolve the incident ASAP
• Evaluate & Implement systems monitoring and alerting across all enterprise applications and recommendation for efficiencies
• Work closely with other operational and support groups and create increased synergies
• Work with a team of Application maintenance & support team working on 24/7 shift rotation environment
• Diligently follows and influences the team members for documentation, ticket logging/updates and management reporting
• Contributes strategic insight and provides feedback on a wide range of ideas for production stability based on maintenance & support experience and through periodic review of analytical data
• Identified automation opportunities and implemented them there by eliminating the manual tasks performed by the team
• Managed Internal and external Audit reviews and provided all supportive documents, workflows to ensure there is no MAP or MRA identified
• Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams, procedure updated
• Participate in validating the application changes, upgrade and other infrastructure changes to production environment
• Participated in Disaster recover exercise planning, feasibility analysis and execution. Work with various team to make sure DR document updated with relevant information, successful execution of DR.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Work on initiatives focused on continuous improvement of the application maintenance & support model and associated processes using appropriate technologies

Qualifications - External

What you will bring:

• Effective oral and written communication skills as well as positive, customer-focused interpersonal skills and attitude
• Experience in Incident & Problem Management processes with good exposure to troubleshooting and not just coordination.
• Preferred knowledge with Web development, JEE & Enterprise Technologies: JMS, JDBC, Web development, Transactions.
• Strong proficiency and hands on experience in RDBMS architecture and performance tuning systems like Oracle/MS- SQL/SQL Server
• Understanding of CI/CD, source code management strategy, SCM Tools like Perforce, Github , Configuration Management too like Jenkin
• Ability to work with cross functional teams and be a great people manager.
• Strong organizational and Incident, Problem Management skills.
• Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate.
• Ability to work independently with minimum supervision
• Must have technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL, Monitoring Tools like Appdynamics, Splunk
• 10-14 years of experience in information systems environment as application maintenance & support engineer or systems analysis or application support analyst
• Must Have Financial Domain knowledge with various module like Online Banking & Digital Channel, CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting, Marketing & Product Management, Accounting & Reconciliation
• Bachelor’s Degree in computer science or related field
• ITIL foundation certification preferred

For more than 35 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group’s businesses, including Silicon Valley Bank, offer commercial and private banking, asset management, private wealth management, brokerage and investment services and funds management services to companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries. Headquartered in Santa Clara, California, SVB Financial Group operates in centers of innovation around the world. Learn more at svb.com.

SVB Financial Group is an equal opportunity employer.

At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

© 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.