Process Associate - Customer Service
Aussicht: 104
Update Tag: 30-05-2024
Kategorie: Andere Beratung / Kundenservice Energie Versicherung
Industrie: Information Technology
Jobinhalt
Inviting applications for the role of Process Associate, Customer Service Transactions
Responsibilities:
- Transaction processing according to standard work & SOP
- Prioritize transactions according to detailed guidelines to meet SLA
- Plans and prioritizes tasks and work responsibilities to achieve objectives!
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Assist with/perform other team tasks as the need arises.
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ensure that turnaround time and quality of the work meets Company service standards
- Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
- Handle own work in process and support team efforts to ensure that individual, team goals are met.
- Maintain key records like working files, email for reference and audit purpose
- Ability to handle basic day to day requirements of excel
Minimum qualifications
- Graduation in any stream except B.Tech and Technical Graduation & Law
- Relevant Insurance experience – preference to Customer Service background
- Good English Communication (Both written & verbal)
- Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
- Displays energy and enthusiasm in approaching the job
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
- Ready to work on stretched working hours
- Ability to independently work well with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 25 words/minute
- Insurance knowledge
JobProcess Associate
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingDec 20, 2021, 7:35:08 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
Frist: 14-07-2024
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