Strategic Pool - CRM Process Expert

☞ Mercedes-Benz Research and Development India...

Aussicht: 103

Update Tag: 09-05-2024

Ort: Bengaluru / Bangalore Karnataka

Kategorie: Mechanische / Technische Pharma / Chemie / Biotechnologie Pflege Sicherheit

Industrie:

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Jobinhalt

Aufgaben


    • Key roles and responsibilities include:

    • Liaise with the business stakeholder in all channels (Sales company departments, wholesale, retail, e-commerce partners, etc..) to understand the business strategy and document the business requirements and Develop process flows
    • Responsible for understanding Business Requirements and break down Demands into EPICS and User Stories
    • Work with business partners and end users to gather, understand, and define business requirements.
    • As Chief Requirement Engineer, you will be responsible for assuring IT solution integrity.
    • Own one or more topic cluster (e.g. Retail Processes, data Integration, Digital Marketing, etc.) and provide leverage for IT Lead
    • Steers demands within the topic cluster in close alignment with Business Architects, Business Analysts and Requirements Engineers and be responsible for the respective demands (steering in regards to content, timing, dependencies)
    • Conducts reviews, provides guidance and concrete input to Requirements Engineers and assures integrity of demands in regards to the target picture
    • Supports Requirements Engineers in case of impediments in their work (e.g. in case of dependencies to stakeholders)
    • Exercise / Execute governance for the Requirement Engineering Process
    • Align with Product Owner and IT Lead on content, timing and status of demands (incl. epics and user stories)
    • Define Staging and epics, Assuring IT solution integrity and ensure the consideration of integration patterns/other architectural requirements
    • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our business.
    - Detect dependencies to other systems/demands/…-
    • Align with required squad setup for new demands together with BU & IT Leads
    • Manage and track the status of Change requirements throughout the project lifecycle enforce and redefine as necessary
    • Ensuring appropriate use of Daimler IT project management tools, governance, processes, policies and methodologies
    • Conduct regular status meetings with all stakeholders, keeping the stakeholders needs and requirements continuously in view and their related reporting.
    • Mentoring the team as well as periodically assess competency needs
    • Drive Innovation and Continuous improvement, encourage & propose best practices
    • Create / Propose Demand Management baselines as and when required.

    Qualifikationen

    Mandatory Requirements
    • Total 5-8 Years of relevant experience with Minimum 5 years of experience in salesforce CRM.
    • Bachelor’s Degree in engineering or equivalent
    • Salesforce Certification is MUST in Salesforce Admin
    • Experience in Salesforce CRM in implementing business solutions
    • Expertise in CRM, Lead, Case, Offer & Ordering business processes
    - Hands on experience - configuring Salesforce including workflows, validation rules, and security controls
    • Comprehensive understanding of overall architecture of Salesforce CRM
    • Expertise in Salesforce CRM and Knowledge on Sales, Service, Marketing cloud
    • Good presentation, communication (written and verbal) skills, and interpersonal skills and comfortable in liaising with stakeholders independently
    • Ability to juggle and prioritize multiple tasks within a collaborative team environment
    • Drive and desire to learn and grow both technical and functional skill sets
    • Exposure to client facing roles both from IT and Business
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    Frist: 23-06-2024

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