Supervisor

Jobinhalt

Job Responsibilities : Delegating tasksMonitoring the team’s performanceAssisting the team by performing the tasks with them.Helping with training and development.Completing paperwork (yes, there’s always admin to do) Handling complaints (from both staff and customers) Helping to hire new staffReporting to senior management / personnel when required Desired Candidate Profile : Communication : This skill means the ability of listening, writing and speaking effectively. For BPO supervisor position, this skill is a very critical element which contributes for business success.Planning/ Organizing : Supervisor is not only to inspect and mange work but also to make the project, estimate, scheme in detail, deploy the plan and finish it before dead line. One important requirement for this skill is the efficiency means that meets the goal- setting./ liFlexibility : This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments.Interpersonal abilities : For a BPO supervisor, you have to contact with your boss, staff, customers and others. So the interpersonal abilities are very important. It helps you to keep a good relationship between them and manage your time efficiently.Problem- solving: During working, there are many problems including unexpected issues that requires the ability of control and deal with them quickly and efficiently. It means that being a BPO supervisor, when cope with problem, you need to collect information, analyze situation, point out solutions and apply them to solves perfectly in reasonable time.Teamwork : Being a supervisor, to finish the work with highest result you need to work with many group, therefore, the ability of team- working is not an exception. So besides working individually you also can work in group in a professional manner to make sure that the tasks can be competed.Responsibility : It is regular requirement. For position of BPO supervisor you also come to office on time, work and take responsibilities in given time,

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