Team Lead - Customer Service - Pune- Chakan Location

☞ CIEL HR

Aussicht: 108

Update Tag: 28-05-2024

Ort: Panchkula Haryana

Kategorie: Andere

Industrie: Human Resources Services

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

We have a Vacancy with one of the leading Textile MNC (Workwear Service) for Pune - Chakan Location

Job Description -

Key Tasks

Customer service and care of the customers
  • By entering customer data in to the data base
  • By updating customer information
  • By handling customer telephone calls and making required activities
  • By actively preventing terminations of contracts and reduce of purchased services
  • By handling customer feedback and making required activities
  • By making customer satisfaction surveys
  • By follow up of first delivery to new customer
  • By follow up of contract termination and final invoicing
  • By making invoicing to customers
  • By printing of delivery lists
  • By archive of customer documents
COMPETENCE REQUIREMENTS -(Knowledge And Skills)
  • Understands customer needs
  • Knows customers and company ‘s customer registers
  • Knows co. processes
  • Has good knowledge of textile rental business/ models and products
  • Knows factors which affect into the productivity
  • Knows the prices and pricing system
  • Knows customer satisfaction measurement system (and results) and also customer feedback system.
  • Knows action plans
  • Knows how to handle situations of nonconformities
  • Excellent telephone communication skills
  • Good PC skills in Word and Excel
  • English knowledge is an advantage, (at least one in the CR group should have good knowledge in English language)
  • Negotiation skills
INDIVIDUAL REQUIREMENTS -(Personal Qualifications, Education, Experience)
  • Systematic way of working and ability to analyze information
  • Problem solving ability, and skills to sell solutions for customers.
  • Result oriented and determined
  • Disciplined
  • Willingness and enthusiasm to work with people
  • Ability to react fast into extraordinary situations and handle those
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Frist: 12-07-2024

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