Team Leader

☞ TandA HR Solutions

Aussicht: 103

Update Tag: 09-05-2024

Ort: Panchkula Haryana

Kategorie: IT - Software

Industrie: Staffing Recruiting

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

Exp: 3-5 years; Designation Team Leader Experience 3 to 5 Years as TL in Outbound Card/Insurance Process Salary Hike On Current Location Panchkula Gender Male Eligibility
  • Graduate from any stream
  • Good Comm. Skills.
  • Min 2 year of Exp. as TL from Outbound(Cards/Insurance) process.
  • Good analytical skills in English
  • Time Management
  • Ability to work under pressure and promote a healthy team environment. Roles & Responsibilities
  • Manage a large and diverse team of CSAs working towards pre-defined targets
  • Responsible for maintaining discipline and absenteeism of team on the floor
  • Responsible for staff retention within the team
  • Ensure prompt and accurate service and achievement of targets
  • To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
  • To identify training / coaching needs of the team members and provide the same to the Manager
  • To assist new members of the team by updating knowledge & bridge process gaps
  • Be directly responsible towards fostering the development of team by motivating them
  • To ensure team achieve productivity and quality roster adherence
  • Ensure the professional and ethical conduct of team members
  • Accountable for smooth flow of operations
  • Coordination between Managers and Team Members
  • Abide by companies and clients Information Security policies.
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Frist: 23-06-2024

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