Technical Support Engineer I

Aussicht: 104

Update Tag: 06-05-2024

Ort: Bengaluru / Bangalore Karnataka

Kategorie: Elektrik / Elektronik Mechanische / Technische Pharma / Chemie / Biotechnologie Pflege Informationstechnologie IT - Hardware / Netzwerk Sicherheit Telekommunikation

Industrie:

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Jobinhalt

Position overview and Job Responsibilities:

Providing technical support to Fortinet customers
Collection, analysis and change recommendations of configuration
Collection and analysis of customer network information as well as of packet tracing
Recommending corrective actions based on gathered data and its analysis
Running real-time phone or remote access sessions with customers

Requirements:

2 to 4 years relevant experience in telecommunication, networking or security industry
Good knowledge of OSI model and TCP/IP protocol
Administrative knowledge of Windows, Unix or Linux
Proficient spoken and written English
Positive, communicative and customer oriented attitude

Desired:

Having any of industry certificates (FCNSA, CCNA)
Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
Knowledge of database maintenance and SQL

Education:

Bachelors/Masters Degree in Electrical Engineering or Computer Science or equivalent experience

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