Technical Support Engineer - Neutral Accent

☞ Livesalesman

Aussicht: 104

Update Tag: 06-05-2024

Ort: Greater Noida Uttar Pradesh Noida Delhi Union Territories

Kategorie: IT - Hardware / Netzwerk Informationstechnologie

Industrie: Hardware & Networking

Position: Customer Support Engineer/Technician

Jobtyp: Full Time, Permanent

Gehalt: ₹ 4,00,000 - 6,00,000 P.A.

Erfahrung: 1 - 6 years

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Jobinhalt

Roles and Responsibilities:Candidate will deliver Technical Support to our customers in North America as well as around the world for very high end Audio Equipment used in very sophisticated enterprises around the world.



The candidate will be responsible for:


  • Providing Troubleshooting using the defined processes and procedures ensuring the problems of customers is solved
  • Coordinating with internal Level 2 or Product and Quality teams to provide a resolution to customers queries
  • Answer inbound phone calls in American English or British English
  • Answer inbound chats and e-mail tickets on Zendesk
  • Resolve all issues within SLA
  • Deliver A+ customer experience to customers

Required Candidate profile


  • Should be able to speak fluently in American English or British English. American Accent (someone who has lived and worked/studied in the US Prefered).
  • Excellent technical skills, should be a problem solver
  • Excellent Analytical skills
  • Should be able to draft professional emails
  • Has an eye for detail
  • Experience in working with customer service ticket management tools such as Zendesk, Freshdesk, Service Cloud, Salesforce etc.
  • Open to working in a 24x7 environment

Perks and Benefits

Excellent Compensation, Benefits such as Insurance and mediclaim, Bonus and incentives


This job involves providing high end technical support (tech support) to the users of some of the most premium audio equipment. Knowledge of Bluetooth, Computer Audio, Conference Room Audio will be useful. The ideal candidate should be able to fluently communicate with our customers in North America, in a very easy to understand accent.

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Frist: 20-06-2024

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