TP Linux Developer

Job Title: Senior Software engineer

Location (Mumbai, India):

Eligible to Work Remotely: No

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

The role is responsible for ensuring the delivery of high-quality technical support services and the highest level of customer satisfaction by providing second line technical support for our customers relating to Diebold Nixdorf’s Point Of Sales (POS-TPLinux), Self-Checkout Retail software solutions

You are responsible for

• Main responsibilities in day to day Software Support and Develop and deliver scalable, high-end solutions for blue chip organizations, mainly by remote but not limited to be onsite for deeper troubleshooting when needed.
• Investigate and fix defects located in existing solutions
• Investigating and resolving incidents on timely manners or within Service Level Agreement (SLA).
• Simulating and reproducing issues in Test Environment until the root cause is found.
• Working directly with customers by remote to resolve any issues they find in Diebold Nixdorf’s broad range of software offerings.
• Investigating logs and scripts, developing fixes, and answering general questions about the software.
• Managing tickets and customer expectations, providing support via ticket tools or email, phone and in person.
• Estimate new feature requests
• Creating and maintaining documentation for both internal and for customer use.
• Report progress to line management
• Working with internal teams to ensure that upgrades and project work have a smooth transition into the production environment and cause minimal disruption
• Analyzing ticket data to spot common trends and underlying problems to proactively prevent future incidents
• Ensuring that standard operating procedures are in place and followed
• Reviewing future software versions to recommend necessary and/or beneficial upgrades and patches to meet customer requirements and expectations
• Maintaining effective relationships with customer and all stakeholders
• Participating in customer meetings to share status updates and improvement plans.

Qualifications

• Strong working experience in ITSM
• Good knowledge of service delivery in IT industry especially in Software or applications support.
• Strong Technical skills inLinux, Linux Commands, Shell scripting, SQL query, SQL server is a MUST.
• Strong analytical and troubleshooting skill
• Technical knowledge in .NET framework, Windows environment
• Customer oriented with good communication and presentation skills.
• Experience in Retail industry supporting Point Of Sales Solution or managing Retail clients will be advantageous.
• Strong technical, analytical and problem-solving skills including troubleshooting and root cause analysis.
• The ability to work both independently and as part of a team
• The ability to manage your time and tasks to make sure incidents can be resolved within SLA
• The ability to keep calm under pressure and to deal with competing priorities
• The ability to install, configure, and troubleshoot software products
• The ability to troubleshoot hardware and distinguish between hardware/software issues eg printer
• This role may require international travel for rollout support when needed
• This role requires flexible working hours when needed
• This candidate must be willing to learn new skills, adapt new working environment and culture, able to be flexible to work from home and office

Preferred Qualifications

• Min Bachelor’s in Computer Science or IT related bachelor degree
• ITIL Certified

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.