Deputy Manager

View: 106

Update day: 06-05-2024

Location: Pune Maharashtra

Category: High Technology Architecture / Interior Design

Industry: Telecommunications

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Job content

Role Purpose

Post Production support & Bug fixing incl. minor CR development.
Should be familiar with Amdocs products like CRM, OMS, SOM, ODO etc. (version 8.2 & above)
Should be able to analyze the production issues by scanning the log files/code walk-thru.
Should be familiar with development activities using agile methodology and automation scripts.
Managing the system KPI/SLA
Creation of scripts to automate the processes (shell scripting, python)
very strong understanding of CRM/OMS/SOM/ODO architecture and the integration among those applications.
Provide support to projects and testing.
Provide support during the minor/major release.
Able to write scripts using SQL, PL/SQL while fixing the data in CRM/OMS/SOM DB.
Should have at least 3 years experience in production support activities for CRM/OMS applications.
Experience in Fixed Line of business is an added advantage.

Accountabilities, Competencies & KPIs

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