DESKTOP SUPPORT (L2) || Hubli

☞ 2COMS Consulting Pvt. Ltd.

View: 101

Update day: 06-05-2024

Location: Hubli Karnataka

Category: IT - Software

Industry: Computer & Network Security

Position: Entry level

Job type: Full-time

Salary: View Detail

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Job content

Desktop Support

  • Troubleshooting desktop / laptop OS issues.
  • Support for standard software issues
  • Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
  • Installation / re-installation / configuration of systems, printers, scanners.
  • Configure desktop and laptop as per the desktop/laptop standardization policies of IDFC FIRST Bank.
  • Installation / re-installation / configuration of in-scope client software / applications
  • Installation / configuration of e-mail clients
  • Troubleshooting e-mail client related issues
  • Troubleshooting printer / scanner related issues
  • Troubleshooting issues related to white listed applications as per IDFC FIRST Bank policy.
  • Support for local area network issues (LAN), DHCP client
  • Install antivirus software and check virus definition auto updates
  • Provide first level support for video conference devices, IP phones
  • Install approved patches onto desktops / laptops.
  • Configure Print Queues for Servers / Users / Groups
  • Troubleshoot print queue related issues
  • Configure appropriate rights and permissions for accessing printers
  • Remove virus from respective desktop / laptop with the antivirus software.
  • Provide support to VIP users on priority basis
  • Provide support to VIP users at residences max 3 times in a month by VIP support engineer and any calls

    • which are beyond 3 will be charged on mutually discussed rates

  • The VIP support engineer will be direct engineers of Wipro.
  • Each user, user group, device, and device group can have configuration profiles to provide a base level of

    • settings.

  • General configuration settings
  • Enforce organization policies
  • Specify password policies, networks devices Configuration
  • Preventing the use of cameras on iOS devices and disabling specific system preferences in macOS.
  • Managing the devices remotely, you can install updated policies without user action or notification.
  • Wireless configuration of Apple devices
  • Mobile device management (MDM) services

    • Requirements
    • Minimum 1years experience needed as Desktop Support Engineer.
    • Excellent Communication Skill is needed.
    • Must have sound Knowledge on Desktop support.
    • Must be ready to take calls and Provide remote support
    • Graduate is a must. From a Regular Institute.
    • Aggregate of 10th, 12th & graduation Must be 50% or above.
    • Must be flexible to work in rotational shift.
    • Must be Flexible to work on Saturdays


    Benefits

    NOTE
    • Salary : 15000 NTH + Pf & ESI
    • 6 Days working
    • LOCATION : Hubli
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    Deadline: 20-06-2024

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