Desktop Support (L2) || Hubli

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View: 101

Update day: 06-05-2024

Location: Hubli Karnataka

Category: IT - Hardware / Networking Information Technology

Industry: Hardware & Networking

Position: Network Administrator

Job type: Full Time, Permanent

Salary: ₹ 50,000 - 3,00,000 P.A.

Experience: 1 - 6 years

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Job content

Desktop Support

Troubleshooting desktop / laptop OS issues.

Support for standard software issues

Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.

Installation / re-installation / configuration of systems, printers, scanners.

Configure desktop and laptop as per the desktop/laptop standardization policies of IDFC FIRST Bank.

Installation / re-installation / configuration of in-scope client software / applications

Installation / configuration of e-mail clients

Troubleshooting e-mail client related issues

Troubleshooting printer / scanner related issues

Troubleshooting issues related to white listed applications as per IDFC FIRST Bank policy.

Support for local area network issues (LAN), DHCP client

Install antivirus software and check virus definition auto updates

Provide first level support for video conference devices, IP phones

Install approved patches onto desktops / laptops.

Configure Print Queues for Servers / Users / Groups

Troubleshoot print queue related issues

Configure appropriate rights and permissions for accessing printers

Remove virus from respective desktop / laptop with the antivirus software.

Provide support to VIP users on priority basis

Provide support to VIP users at residences max 3 times in a month by VIP support engineer and any calls

which are beyond 3 will be charged on mutually discussed rates

The VIP support engineer will be direct engineers of Wipro.

Each user, user group, device, and device group can have configuration profiles to provide a base level of

settings.

General configuration settings

Enforce organization policies

Specify password policies, networks devices Configuration

Preventing the use of cameras on iOS devices and disabling specific system preferences in macOS.

Managing the devices remotely, you can install updated policies without user action or notification.

Wireless configuration of Apple devices

Mobile device management (MDM) services


Requirements
  • Minimum 1years experience needed as Desktop Support Engineer.
  • Excellent Communication Skill is needed.
  • Must have sound Knowledge on Desktop support.
  • Must be ready to take calls and Provide remote support
  • Graduate is a must. From a Regular Institute.
  • Aggregate of 10th , 12th & graduation Must be 50% or above.
  • Must be flexible to work in rotational shift.
  • Must be Flexible to work on Saturdays

Benefits

NOTE

  • Salary : 15000 NTH + Pf & ESI
  • 6 Days working
  • LOCATION : Hubli

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Deadline: 20-06-2024

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